Refund policy

60-Day Quality Guarantee

If your product is faulty, damaged, or not as described, please contact us as soon as possible after delivery. We will arrange a refund or replacement in accordance with Australian Consumer Law.

Proof of purchase is required.

---

Opened & Used Products

Due to hygiene reasons, we do not accept returns for opened or used products unless the item is faulty, damaged, or not as described.

---

Change of Mind

We do not offer refunds or exchanges for change of mind.

For eligible returns (unused and in original condition), requests must be made within 30 days of purchase.

---

Returns & Shipping

Customers are responsible for return shipping costs unless the product is faulty, damaged, or incorrect.

Please contact us at info@mgmist.com for return approval and instructions.

We will assess returned items before issuing a refund or replacement.

---

Delivery Issues

If your order arrives damaged, please contact us as soon as possible with photos of the issue. We will work with you to resolve it promptly.

---

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.